Jeff excels at identifying and driving operational changes that help organizations meet the ever- changing demands on their business and people.
Jeff has spent over 30 years working in and around operations. By focusing on organizational and individual behaviours, he designs and implements strategies that create a culture where both the business and the employees can thrive.
For 10 years, Jeff worked as a consultant with McKinsey & Company, the world-renowned consulting organization, holding leadership roles in the Operations Practice and Advanced Operations Group. As a result, Jeff has developed deep experience and expertise in leading and supporting wide- ranging business transformations in North, Central and South America, Europe, Africa and Asia.
Through his operational roles with Toyota and Honda in their manufacturing operations in the UK, and more recently with JD Irving in Canada, Jeff has developed an understanding of what is needed to own and successfully execute.
Jeff is first and foremost a problem solver, recognizing the need to address the root causes of both systemic issues, not just treat the symptoms. As a strategic thinker, he helps clients to step out of the ‘tyranny of the urgent’ and develop more structural and strategic approaches.
Jeff focuses not just on improving operations but also linking operational change to the overall business strategy, mission and vision. An important part of that alignment is understanding and overcoming broader organizational issues affecting performance, health and agility such as culture, organizational design and leadership development.
His collaborative, engaging and adaptive style enables Jeff to build trust based relationships with clients at all levels from the CEO to the front-line workers, ultimately helping both businesses and individuals realize their goals.
Jeff holds a Bachelor of Engineering (First class honours) in Manufacturing Engineering University of Salford, England. He is certified in Myers-Briggs Type Indicator (MBTI) practitioner and ADKAR change management Practitioner as well as being published in McKinsey Quarterly.