Is technical and functional proficiency enough to sustain and build your brand? Admittedly, it’s vastly important that your elevator maintenance crews not make mistakes.
Companies built on customer needs are all too rare
January 18, 2017
After years of fussing over KPIs, management by objectives and zero-based budgeting, I am pleased to see more and more business owners coming to grips with one essential truth: without customers, there is no business.