George Carlin was one of the great humorists of the 20th century, drawing his observations from culture, politics and the restless world around him. … Continue reading “Your Three Drivers of Success in 2019”
Companies built on customer needs are all too rare
January 18, 2017
After years of fussing over KPIs, management by objectives and zero-based budgeting, I am pleased to see more and more business owners coming to grips with one essential truth: without customers, there is no business.
Is Online Shopping on the Wane?
January 10, 2017
Get off your e-mail, tear yourself away from the Internet and do something novel: Pick up the phone or get in the car and go visit your customers.