Is technical and functional proficiency enough to sustain and build your brand? Admittedly, it’s vastly important that your elevator maintenance crews not make mistakes.
The greatest innovations will not spring from laboratory experiments or quantum computing.
If you’re not disrupting your market, someone else will soon be disrupting you.
After years of fussing over KPIs, management by objectives and zero-based budgeting, I am pleased to see more and more business owners coming to grips with one essential truth: without customers, there is no business.
Get off your e-mail, tear yourself away from the Internet and do something novel: Pick up the phone or get in the car and go visit your customers.