Vivian is a catalyst for change who embraces ambiguity, creativity and the opportunity to integrate new ideas into ‘business as usual’.
An accredited communications and learning master, Vivian excels at assessing what’s needed to drive business growth through job-based learning, performance support, and communication.
Vivian’s focus is always on the learner experience, recognizing that greater success comes from linking training with strategic objectives and learner needs, and delivering it through a simulated workplace-focused environment. Her trademarked Viviffect Strategic Training Design® fosters on-the-job agility, reinforces corporate objectives, and optimizes budgets.
For more than 25 years, Vivian has worked in both consulting and executive capacities at all levels of public, private and not-for-profit organizations, including Ernst & Young Management Consultants, CIBC, RBC, Scotiabank, Rogers and BMW.
She’s renowned for transforming and consolidating information from multiple sources into performance support tools and deploying them through a range of formats, from paper to full-social collaboration sites, to match end-user requirements.
She’s also able to draw on her directorial and performing skills to coach corporate leaders and front-line employees in effectively presenting to audiences ranging from 1 to hundreds of people.
Vivian has a combined Bachelor of Arts (Psychology) & Bachelor of Physical & Health Education degree from Queen’s University; and is a Certified Training & Development Professional – Design. She is accredited with Criterion Referenced Instruction, is a HeartMathTM Certified Resilience Coach, and is also a Professor at Toronto’s George Brown College – School of Business where she teaches Selling Financial Services, Advertising & Promotion, Sales & Promotion, Corporate Governance and Career Planning.